No questions asked. No returns necessary.
Our policy is very simple. If you or your pet are not completely satisfied with the ingredients or flavor*, all we ask is that you contact us within 14 days of your purchase to discuss donating your un-used, un-expired portion of food to your favorite local shelter.
Our return policy is designed so you can test the food on your dogs. We appreciate your trying the smallest size before investing in larger bulk bags. We Limit 1 bag credit, per customer, up to 40-pounds.
All you have to do is send us the receipt of the donation and we'll issue a credit for 100% of your purchase - no questions asked!
Trouble getting a receipt of the donation? No problem, email me, and we can talk about simpler ways to document the donation with your smart phone.
*Limit 1 bag credit, per customer, up to 40-pounds. Consecutive returns must be 90 days apart.